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    FAQs

    What is social capital?

    There are many different definitions of social capital. Jon's definition is that it is the value of the connections, relationships and conversations within an organisation. The value point is important as it means that organisations can't have too much social capital. Conversation which isn't valuable doesn't generate social capital. individuals have their own social capital too but that isn't our main focus here. Social capital can also be used to refer to the value of relationships outside of organisations, eg see Deloitte's recent report on social enterprises, however other commentators call this external value relationship capital (and developing internal social capital is a great place to start in developing external relationship capital). We can perhaps develop our own definition of what we're talking about in the wiki.

    Isn't this just jargon for conversation?

    A lot of people don't like the capital term when applied to people. It may help to stress that people are not human capital and we should never call anyone this. It's not helpful and it's not what the term means. Human capital is the value of people working in an organisation. Social capital is simply the value of what happens between the people. It is an enabling, progressive term, as it helps leaders understand that people and their relationships are worthy of investment. Once we understand the value of social capital we can shape all of our organisational activities towards its creation.

    What is the purpose of this community?

    People have talked about organisational social capital for decades but it's only now becoming a popular term, partly due to social media, the spread of organisation network analysis, and most importantly, the growing focus on networks, teaming and collaboration. It seems to be a good, if possibly overdue, time, to enable a broader discussion around the topic. In addition, community is often a central approach to developing social capital, and it perhaps therefore make sense to discuss social capital in this community. There are a number of other communities looking at similar issues which have already been set up, but none have a specific focus on social capital. Many also use team collaboration systems like Slack which do not necessarily support community in the same way as Telligent which we are using for this community. The short-term purpose of this community is therefore to help people ask questions, share experiences and learn about social capital. One or more longer-term, more deliverable focused purposes may emerge, depending upon the wishes of the community. If you have some ideas on this please add in the forum, or the ideation area.

    What are the guidelines for how we act and how things are moderated in the community?

    Most communities are supported and enabled by clear guidelines which avoid conflict and help maintain the value of the community. It is anticipated that this community may also need similar guidelines, but ideally these will be developed by, or at least agreed by, the community, as it develops. Guidelines have therefore not yet been provided. If you have ideas on what the guidelines should be, please share them in the wiki.

    How do I join the community?

    Hover in the top right hand corner over the little body icon and you'll see a message 'Join or sign in'. Click that. This will take you to the sign in screen and down at the bottom it says Not yet a member? Join here. Click that.

    This takes you to a registration screen where you can enter a sign in name, email address and password. Press Join now. Rather confusingly you do not get a message congratulating you, and if you try again you will get an error message. However you have joined successfully.

    Therefore, if you now go to the sign in screen you can now sign in with the sign in name and password you have just entered. Once you have signed in you can click back on the icon in the top right and it will provide you the options to update your profile and settings. Please do enter a little bit of information about you, and a picture.

    You can now start a discussion in the forum or add a blog post (as below).

    How do I write a blog post?

    There are two ways to add a blog post. Quick posts are the easiest as there is box for doing this just above these FAQs. However these quick posts do not appear in the blog archive so may disappear down the activity stream fairly quickly too. They are an ideal place for sharing news or letting people know what's happening now (a bit like making an update in Slack or similar chat tool).

    To write a 'proper' blog post you need to go to the blog 'group' using the menu at the top of the screen. If you have not posted previously you will need to click on the floating message at the bottom of the screen asking if you want to join the blog group. You should then see a box that says "+ New" - click that and select “Post to Blogs"

    You will then be taken into a fairly standard blogging area. The one thing to watch is that there are two pages presented under each other, and accessed using the two options “ Write” (left) and “Options” (right). The options page on the right is helpful as it allows you to update a picture, which is quite important in this platform (Telligent) as posts tend not to stand out without one.

    Please direct any further questions to Community Management.